Terms of Service

Who we are

Cockpit Agents is owned and operated by Ventures at Work B.V., a company established in the Netherlands. In these terms, "Cockpit" means the Cockpit Agents service, and "we" and "us" mean Ventures at Work B.V.

How these terms apply

These are the general terms for Cockpit. They apply to your organisation whenever it uses the service.

Every organisation using Cockpit has a signed agreement with us, such as an order form, a master services agreement or a data processing agreement. Where that agreement and these terms conflict, the signed agreement prevails, and only for the points on which they actually differ. These terms continue to apply to everything the signed agreement leaves open.

If you accept these terms for an organisation, you confirm that you are authorised to bind it, and "you" means that organisation.

Use of the service

We grant your organisation the right to use Cockpit for its own internal business purposes for as long as the agreement lasts. This right is non-exclusive and cannot be transferred to anyone else without our written consent.

Your organisation controls its own workspace. It decides who may join, what each member may see, and which external services are connected. You are responsible for keeping sign-in credentials secure, for the actions taken through your workspace, and for telling us promptly if you believe an account has been misused.

Cockpit produces answers using artificial intelligence, and those answers can be incomplete or wrong. Check the output before you rely on it, and before you act on anything it proposes. We do not present Cockpit as a substitute for professional advice.

Acceptable use

You may not use Cockpit to:

• break the law, or infringe someone else's rights;
• upload or generate content you have no right to use;
• connect data you are not permitted to connect, or that you are contractually barred from processing this way;
• attack, probe or disrupt the service, or try to reach data that is not yours;
• work around access controls, rate limits or usage restrictions;
• resell or provide the service to a third party as if it were your own; or
• place an unreasonable load on shared infrastructure.

We may investigate a suspected breach and take proportionate action to protect the service and its other users.

Your data

Your organisation keeps every right it already has in the content it puts into Cockpit and in the data it connects. We claim no ownership of it.

We process that content only to provide, secure and support the service, on your instructions. How we handle personal data is set out in our Privacy Policy. Where we act as a processor for your organisation, a data processing agreement governs that processing and forms part of the agreement between us.

We do not use your content to train generalised artificial intelligence models, and we do not permit our providers to do so.

Availability and support

This section sets out general commitments only. The service levels, support scope and response times that apply to your organisation are in its agreement with us. Subject to that, we aim to keep Cockpit available and to fix faults promptly.

The service may be unavailable during maintenance, or because of failures at providers, networks or connected services that we do not control. Where we can, we give notice before planned maintenance.

We may change, add or withdraw features. If a change materially reduces a feature your organisation relies on, we give reasonable notice, except where a security, legal or reliability problem requires us to act immediately.

Support requests go to support@cockpitagents.com.

Fees

Cockpit is sold to organisations under an agreement. Fees, billing periods and payment terms are set in that agreement, and we do not publish them here.

You remain responsible for what your own providers charge you, including the services you connect to Cockpit.

Our intellectual property

We and our licensors own Cockpit, its software, design, documentation and branding. Nothing in these terms transfers that ownership. You may not copy, decompile or reverse engineer the service except to the extent the law permits despite this restriction.

If you send us feedback or suggestions, we may use them to improve Cockpit without owing you anything. That does not give us any right in your own content.

Liability

Neither party excludes liability for intent or conscious recklessness, or for anything else that Dutch law does not allow to be excluded.

Subject to that, our liability is limited as set out in your organisation's agreement with us. We are not liable for indirect or consequential loss, lost profit, lost revenue, lost goodwill, or the cost of reconstituting lost data.

Cockpit is provided as it stands. We give no warranty that it will be free of faults or fit for a particular purpose, beyond what Dutch law requires.

Term and termination

Term, renewal and notice periods are set in your organisation's agreement with us.

Either party may end the agreement if the other commits a material breach and does not put it right after being asked to. We may suspend access sooner where that is needed to prevent harm, to protect other users, or to comply with the law, and we will tell you why.

When the agreement ends, access stops. On request within 30 days we will make your content available for export, after which we delete or anonymise it, except where we are required to keep it. Retention is described in the Privacy Policy.

Changes to these terms

We may update these terms as Cockpit changes. When we do, we update the date at the top of this page. If a change materially affects your organisation's rights, we give reasonable notice before it takes effect, by email or inside the product. Changes apply from their effective date and do not act retrospectively.

Governing law

Dutch law governs these terms. Disputes go to the competent court in Amsterdam, the Netherlands, unless mandatory law requires otherwise. Before starting proceedings, each party will raise the dispute in writing and try in good faith to settle it for 30 days.

If a provision turns out to be unenforceable, the rest stays in force and the provision is read down to the minimum extent needed.

Contact

For questions about these terms, email support@cockpitagents.com.

Cockpit Agents is a registered trade name of Ventures at Work B.V., established in the Netherlands. Our full company details are on the contact page.